Membership Options:
2 x Session - $48 per week
Unlimited Sessions $60 per week

Please be mindful that our memberships are direct debited on a fortnightly basis. The purchase date of your membership will renew on the same day and allow you to book sessions on your renewal date.

This is an autopay directed debited option. We have no minimum term on our contract, however, membership cancellations require notice of two future fortnightly direct debits (typically around 28 days). Your membership will remain active until the end of your final paid billing period.

Membership Freeze/pause
Memberships can be paused at anytime throughout the contract term of the year due to travel or medical reasons, with a minimum of one week and maximum of 6 weeks per year, otherwise a membership is deemed cancelled. All freeze/pause dates must have scheduled beginning and end dates. This must be in written form to info@halawholebody.com

It is the responsibility of the client to book in a suitable time within each week and subject to availability, each unused session will be forfeited. Each payment renewal day will allow you to book for your upcoming sessions. Please note that the 2 sessions membership is only a suggested schedule for those particular memberships but you don have the flexibility to book in your sessions any time within the two week periods billing cycle at your own leisure.

There is a 4 hour cancellation window where late cancellations fee applies. All membership/pack option/Intro has the same cancellation policy. after utilising your one free cancellations for the calendar month, any additional late cancellations or no-shows will incur a fee of $10 per instance.

It is the sole responsibility of the client to book each session in using our Hala app or our website.

Our Founding Memberships are designed to be flexible while helping us create a fair and enjoyable experience for everyone in the Hala community.

No Lock-In Contract

There are no lock-in contracts.

If you wish to cancel your membership, we simply require two future fortnightly direct debits' notice (approximately equivalent to 28 days). Your membership will remain active during your notice period, so you're welcome to continue attending classes until your membership ends.

Memberships are non-transferable and cannot be shared or transferred to another person.

Billing

Memberships are billed fortnightly on the same day each fortnight using your nominated payment method.

Membership Holds/Freezes

Members may pause their membership for up to 6 weeks per calendar year.

• Holds must be a minimum of 1 week.

• Holds can be managed through your Hala account.

• Unused hold weeks do not roll over into the following year.

Booking & Cancellation Policy

We understand that plans change.

• Classes can be cancelled up to 4 hours before the scheduled class time without penalty.

• Each member receives one complimentary late cancellation per calendar month.

• Any additional late cancellations within the same month will incur the applicable late cancellation fee.

Please cancel your booking as early as possible if you can't attend. This allows another member on the waitlist to enjoy the class and helps our instructors prepare for the correct class size.

No Shows

If you do not attend a booked class without cancelling, a $10 no-show fee will apply.

Waitlist

If a class is full, you're welcome to join the waitlist.

If a place becomes available, you'll automatically be added to the class. If you're no longer able to attend, please remember to remove yourself from the class before the 4-hour cancellation window to avoid a late cancellation.

Arriving at the Studio

Please arrive 5–10 minutes before your class, but no earlier than 10 minutes before the scheduled start time. This allows the previous class to finish comfortably and helps us maintain a calm, welcoming environment.

For safety and hygiene, grip socks are compulsory for every class.

Classes start promptly, and the studio doors may be locked once class has commenced. Late arrivals may not be admitted to minimise disruption and for your safety.

Health & Safety

Please let your instructor know before class if you are pregnant, have an injury, or have any medical condition that may affect your participation. This allows us to provide appropriate exercise modifications and ensure your safety throughout class.

Changes to Membership Policies

From time to time, Hala Pilates may update these membership policies to reflect changes to our services or studio operations. Where a change materially affects your membership, we will provide reasonable notice before it takes effect.

Need Help?

If you have any questions about your membership or these policies, we'd love to help. Simply get in touch with the Hala team.

It is the responsibility of the client to book in a suitable time within each week and subject to availability, each unused session in the pack expires and remaining sessions will be forfeited.

There is a 3 hour cancellation window where late cancellations forfeits the booked session if cancelled within the 3 hour period

We will be holding our Pilates Beginner Program will help build your confidence as your progress through in the coming weeks. This will be in a small intimate group of up to 10 participants that are also at the beginning stages of their pilates journey.

Week 1

x 1 Pilates Beginner Group Session

Week 2:

x 1 Pilates Beginner Group Session

x Unlimited sessions on our regular timetable schedule

Week 3:

Unlimited sessions on our regular timetable schedule

Week 4:

x Unlimited sessions on our regular timetable schedule

There are no amendments to these dates and or any modifications to the time slots or any missed sessions. The schedule is designed to help you build confidence and create a routine.

This replaces our introductory offer and is available to new clients only. Please note any missed sessions are not transferrable and cannot be amended.

We love a little bit of team building! Send us a message to discuss a corporate group session!

Guest Passes
This is a special membership perk at Hala! Each fortnightly billing cycle, you may bring a guest for free using 'Guest Pass'. Guest Passes do not roll over and must be a guest that has not yet visited our studio.


Refer A Friend
Our 'Refer A Friend' program is a separate incentive to Guest Pass. This is where as a customer you can earn credits, such as a $10 credit, for referring new customers who purchases a membership/class pack/ intro offer/ casual visit.


**Please note, Refer A friend is not directly linked to the Guest Pass functionality

We completely understand that life can throw unexpected curveballs, and sometimes, plans need to shift. That's why we offer one free cancellation and one free no show per calendar month to accommodate those unforeseen circumstances to our members.

After utilising your free cancellation for the calendar month, any additional late cancellations or no-shows will incur a fee of $10 per instance.